Warranty Period
Warranty periods may vary depending on the product. The applicable warranty period for each product is clearly stated in the respective product description. Warranty coverage is valid only within the specified period and according to the terms applicable to that product.
What's Covered
- Manufacturing defects in materials or workmanship.
- Battery failure under normal and intended use, within the applicable warranty period.
- Hardware malfunction caused by a manufacturing defect and not by misuse, negligence, or external damage.
- Battery-related issues are covered only within the specified warranty period.
What's Not Covered
- Physical damage, including cracks, dents, broken parts, or damage caused by impact.
- Water, liquid, or moisture damage.
- Damage caused by misuse, negligence, accidents, improper installation, or improper handling.
- Unauthorized repair, modification, or tampering.
- Normal wear and tear, cosmetic damage, or deterioration caused by regular use.
- Damage caused by power surges, electrical faults, or other external factors.
- Issues or damage arising after the applicable warranty period has expired.
Warranty Claims
Customers are advised to check the product and its condition upon delivery. Any visible damage, missing components, or initial manufacturing defect should be reported to NOVAZEN Support as soon as possible after receiving the product. For a warranty claim, customers must contact our Support Team with the order number and a description of the issue. The product may need to be sent to a designated NOVAZEN service location for inspection. Following inspection, NOVAZEN will provide the appropriate warranty solution, which may include repair, servicing, replacement, or another applicable resolution, depending on the nature of the issue and the product's warranty terms. All warranty claims are subject to inspection and verification by NOVAZEN. Warranty coverage applies only to issues that fall within the applicable warranty terms.